Mercure Sydney

Very central, friendly staff, clean, enjoyed the refurbished rooms.

That the Hotel is so close to Central Station for country travellers to walk across the road with their luggage ( I am 62 and found this very easy and simple). The location to the shopping centre a block walk away or the take-away food shops across the road. Everything is at your fingertips.....walk to the trams

We ended up checking in late as our plane was delayed. The person who was on the reception desk was so lovely and made us feel so welcome. The room was comfortable and exactly what we needed after a long day of travelling.

Check-in was made very easy by the amazing hotel staff. Superb breakfast- the wait staff were exceptional, kitchen staff always ensured that the buffet was packed. Great location- within walking distance to the train station, convenience stores, Spice Alley, and a shopping centre. Clean room- very comfortable bed. I also liked the led lights in the bedroom (mirror, and balcony)

We stayed 2 nights in the mercure with our two small children. The location of the hotel is incredibly handy as it is literally a 5 minute walk from central station, and surrounded by multiple convenience stores with on also attached directly to the hotels ground floor which made it easy to get small goods and snacks. The staff at check in were lovely and respectful & our room was ready 2 hrs before check in time. The lobby is often quite busy as this hotel seems to be popular due to its location and affordable pricing. We booked a twin bedroom & while the room was clean and updated with easy to use aircon & colorful LED lighting, the room itself was quite small.. leaving only a small pathway infront on the beds and between the wall & mounted tv. Unfortunately there is no streaming services for the tv, only normal TV. Although the tv does offer the option of chrome cast if you have the app downloaded on your phone. We attempted to connect ours but was unable to detect our rooms tv and kept picking up the tv from a room two doors down. We tried but failed on multiple devices. The hotels facilities were awsome, with a decent sized heated indoor pool on the top floor & sauna. They have a small gym but with limited supplys/machines. Buffet breakfast was also very busy/popular but with good reason. The quality of food was lovely & cooked well. Altho the selection of breakfast foods is not as large as we'd like due to the added specific foods such as fried rice, noodle dishes, congee, vegetables, but it does show the hotel has good diversity. Those types of meals for breakfast is just not our thing. The staff was lovely & respectful to everyone equally. The only real complaint I could make was that the lofts were incredibly slow. And although there was multiple lifts on each floor, it looked as tho only 1 lift was actually moving from floor to floor.